Return Policy

Thank you for patronizing at nextgenerationbranding.com.  We want you to be satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please review our return policy carefully.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. The services must be confirmed to be unprofessional.

2. The return application must be 7days interval from delivery.

3. You must provide proof of purchase (order number, invoice, or receipt).

Please note that certain returns are exempt from happening due to the tools used or other specific circumstances. These items will be clearly stated in the service description.

Return Procedure

If you wish to initiate a return, please follow these steps:

1. Contact our customer support team at nextgebranding1@gmail.com within 7 days of receiving the service delivery to inform us about the return and provide the necessary details, including your order number and reason for the return.

2. You are responsible for the return delivery extra costs unless the return is due to an error on our part (e.g., unprofessionalism).

3. We recommend using a traceable payment method to ensure that the returned item reaches us.

Refund Process

Once we receive your returned application and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed, and the exact processing time may vary depending on your payment provider.